We at the Grinner’s family of companies respect your privacy concerns. In keeping with the Personal Information Protection and Electronic Documents Act, otherwise known as PIPEDA, we have developed this privacy statement so you know why we collect your personal information, how we use the information you share with us and the measures we take to keep that information secure.
We welcome any concerns, questions or comments you may have regarding our policy. As well, if you wish us to remove your personal information from our database, we will be happy to do so.
What is personal information?
Personal information is any information that identifies you, or by which your identity can be determined. This does not include your business information, such as your position or where you work.
Why do we collect your personal information?
In order to serve you efficiently and effectively, the Grinner’s family of companies collect your information for the following reasons:
• to deliver your restaurant orders
• so you can participate in our customer discounts and loyalty programs
• when you wish to participate in our contests and special events
• to identify the number of users visiting our websites
• to respond to your inquiries via email, letters or comment cards
• for marketing and survey purposes conducted only for the benefit of our family of companies
• to assess your viability as a Grinner’s franchisee when you apply for a Grinner’s licensed franchise (if you have applied for a franchise)
With whom do we share your personal information?
We only share the information we have collected about you, our customers, within the Grinner’s family of companies. We do not sell or trade your personal information to any unrelated third party.
However, there may be occasions when we conduct market research and hire a company to conduct that research on our behalf. This type of research is designed to allow us to make improvements to our services and products through customer feedback. In those situations we will include contractual safeguards to ensure your personal information is only used for that particular purpose. The third party will not retain any personal information acquired by us once the project is complete.
Purchases and Deliveries
Customer Loyalty and Discount Programs
To participate in our customer loyalty programs we collect your name and phone number so that we can electronically keep track of your purchases with us without having to request you carry a cumbersome card, or other which may be misplaced or lost. Rather than place the burden on the customer to maintain their own records via a punch card in these programs, we maintain this information for you so you will always receive the full benefit of your loyalty to our restaurants. These programs are completely voluntary and if you wish us to remove your information already collected we will do so at your request. We do not sell or trade this information to any unrelated third party.
Contests and Special Events
Occasionally we offer special promotions such as contests or special events. In order to ensure our loyal customers are aware of these opportunities we may mail out our offers or contest information directly to you relying on the information in our databases. Participation in contests is also completely voluntary. However, in order to participate you will be asked to check off your consent for the Grinner’s family of companies to use your personal information (for example, your name and photograph) when we announce the winners.
When you visit any of the websites for the Grinner’s family of companies, we collect information using cookies. This is standard Internet practice and allows you to access our site more quickly. A cookie is a piece of information that a website stores on your computer. Cookies are not linked to any personal identifiable information about you. We may use this information to generate statistical information so we can evaluate and improve our websites for our customers.
You can disable cookies in your web browser. However, this may result in all or parts of our websites not working properly.
Customer Inquiries and Concerns
At Grinner’s family of companies we seek to provide you with the best products and services. That’s why we ask you to provide your comments on our cards, through our websites, via email, regular mail or in person. Typically a customer complaint from a comment card or email will be returned to each location so that the store involved may fully investigate the complaint on behalf of the customer. We may keep your information to allow us to contact you later to see if we are meeting your expectations. If you do not wish us to respond or to not keep the information to contact you in the future, please let us know when you provide your comments, make your inquiry or complaint.
Marketing and Surveys
At the Grinner’s family of companies we occasionally conduct research. We may use the personal information in our database to contact a small sample of our customers in order to learn how we can best serve your needs. If you do not wish us to use your personal information in this manner please contact us in writing to remove your name from any future list we may collate for research purposes. Again, we do not sell or trade your personal information to any unrelated third party.
In order to assess your potential as a licensee of a Grinner’s franchised operation, we require a complete personal financial profile from all franchise applicants. For future consideration, information from these applications is kept on file, in strictest confidentiality, for up to two years. If you prefer that your information not be kept on file in this manner, please contact us in writing.
You may choose whether to give us your personal information, and if you do, you may request how we use it. If we request your personal information, we will tell you why we are asking for the information and what we intend to do with the information you provide to us. Sometimes you will be asked to give your consent expressly by checking off a box or clicking on a box on our websites. We may also obtain your consent implicitly by explaining the purpose for which we need the information but you are not required to fill out a consent form. This occurs when you give us your phone number to participate in our loyalty program or give us your address so we can deliver your meal. Your consent will be understood if you give us the requested information.
There are certain exceptions within PIPEDA as to when we may collect, use or disclose your personal information without your knowledge or consent. These include when the use or disclosure is for your benefit and there is insufficient time to obtain consent; when required by courts or contracts; or in an emergency involving a person’s health, life or security. Obviously, these are rare exceptions.
How do we protect your information?
The security of your information is a high priority for us. We maintain administrative, technical and physical security to protect against unauthorized disclosure, use, change or destruction of the personal information in our possession. Our staff are also trained to maintain confidentiality of all information that they come into contact with both during and after their employment with us.
Updating your information
We require accurate and up-to-date information about you and your preferences in order to maintain the high quality of service we seek to provide to our customers. You can update your information by calling, writing, or emailing using the contact information at the end of this Privacy Statement Policy.
What if I don ‘t want any communication with the Grinner ‘s family of companies?
If you prefer not to receive any information or promotions from us, please contact us using one of the options below.
How to Contact Us?
Our Privacy Officer at Grinner’s is Rob Salsman r.salsman[at]grinners.ca or phone 902.893.4141 ext 334.
Each of our franchises has their own Privacy Officer.
You may contact your local Franchise for their Privacy Officer.