Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business at Grinner’s Food Systems Ltd. We believe in protecting the privacy of the personal information that we obtain for about our customers, employees, franchisees, suppliers and other entities.
Please take a few minutes to read the following policy so that you understand how we treat your information. As we continuously improve and expand our services, this policy might change, so please check it periodically.
This Privacy Policy applies to the Grinner’s Food Systems Ltd online and mobile web sites (www.greco.ca) and the platforms and applications owned and operated by Grinner’s Food Systems Ltd. and our direct and indirect parents, subsidiaries and affiliates. Your use of this Web site or App constitutes your acceptance of this Privacy Policy and your consent to the practices it describes. This Privacy Policy describes how Grinner’s Food Systems Ltd collects, uses, discloses and transfers personal information provided through the Web Sites and Applications and information received from other sources, including Grinner’s Food Systems Ltd franchisees. It also describes your rights and choices regarding our use and sharing of your information, including how you can access and update such information.
Please note that Grinner’s Food Systems Ltd franchisees are independent entities and their collection, use, and disclosure of personal information is subject to their own privacy policies. For information on how a specific Grinner’s Food Systems Ltd franchisee collects, uses, and discloses your personal information, please direct your request to the relevant Grinner’s Food Systems Ltd franchisee.
Your use of the Web Sites or Applications constitutes your agreement to our Terms of Terms of Use, and acceptance of this Privacy Policy and your consent to the practices it describes.
If you have questions about our Privacy Policy or wish to exercise your rights and choices, please contact us as set forth in the section entitled “Contact Us” below.
Grinner’s Food Systems Ltd collects personal information you provide directly via the Web Sites and Applications. The personal information we collect includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly, or indirectly to you. The categories of personal information that we collect include the following:
We collect information you provide at various points of the Web Sites and Applications, such as the following:
You may choose to voluntarily disclose other information when using the Web Sites or Applications that we do not request, and, in such instances, you are solely responsible for such information. Further, certain Applications, may capture information that you do not voluntary provide, such as background noise or secondary communications. Therefore, you should take steps to prevent the communication of unnecessary information when using such Applications.
When you visit the Web Sites or Applications, we may automatically collect information about your device and how your device interacts with our Web Sites or Applications.
The categories of information we may collect automatically include the following:
We use cookies and other tracking technologies to automatically collect this information, including the following:
Types of cookies and tags on our Web Sites and Applications include:
We may incorporate tracking technologies into our emails, Web Sites, or Applications, as well as into our ads. Some of these tracking technologies may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you.
For further information on how we use tracking technologies for analytics and advertising and your rights and choices regarding them, please see the sections entitled “Analytics, Advertising, and Retargeting” and “Your Rights and Choices” below.
We also obtain personal information about you from other sources and may combine such information with information we have collected about you. The categories of other sources from which we may collect information include the following:
Greco franchisees, which are independent entities. We process information received from the franchisees to provide them with services as well as for our own purposes in accordance with this Privacy Policy.
We are not responsible for the accuracy of any information provided by other sources or the data practices of other sources.
Grinner’s Food Systems Ltd collects and uses personal information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information include the following:
Notwithstanding the above, we may use information that does not identify you (including aggregate information or information that has been de-identified) without obligation to you except as prohibited by applicable law. For information on your rights and choices regarding how we use your information, please see the section entitled “Your Rights and Choices” below.
We disclose personal information we collect in accordance with the practices described in this Privacy Policy. The categories of entities to whom we disclose personal information include the following:
Notwithstanding the above, Grinner’s Food Systems Ltd may disclose aggregated or de-identified information for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we share your information, please see the section entitled “Your Rights and Choices” below.
The Web Sites and Applications may contain links to other web sites, or may be available through devices, not maintained or related to Grinner’s Food Systems Ltd. These links and devices are not sponsored by or affiliated with the Web Sites, Applications, or Grinner’s Food Systems Ltd. Grinner’s Food Systems Ltd has not reviewed all of the sites hyper-linked to or from the Web Sites or Applications, and has not reviewed all of the devices through which certain of our Applications and is not responsible for the content or privacy practices of other web sites, applications or devices. The links and devices are accessed and used at the user’s own risk, and Grinner’s Food Systems Ltd makes no representations or warranties about the content, completeness or accuracy of these links or devices, the sites hyper-linked to the Web Sites or Applications or the devices through which the Applications may be available. Other entity web sites that are accessible by hyperlinks from the Web Sites or Applications may use cookies and other tracking technologies. Grinner’s Food Systems Ltd encourages you to read the privacy policies provided by other web sites and devices manufacturers before you provide any information to them. Grinner’s Food Systems Ltd does not implicitly endorse web sites hyper-linked to our Web Sites or Applications.
Our Web Sites and Applications may include social media features. These social media features may use tracking technologies to collect information about you, such as your IP address, which page you are visiting on the Web Sites or Applications,and may set a cookie to enable the social media feature to function properly. If you use social media features, information you post or provide access to may be publicly displayed on our Web Sites and Applications or by the social network you use which is a separate entity. Similarly, if you post information on a social network that references our Web Sites and Applications (e.g., by using a hashtag associated with Grinner’s Food Systems Ltd in a tweet or status update), your post may be used on or in connection with our Web Site and Applications. Also, both Grinner’s Food Systems Ltd and the social network may have access to certain information about you and your use of our Web Site and Applications and the social media features. Social media features are operated by a social network, which is a separate entity and governed by the social network’s privacy policy. We are not responsible for, and make no representations regarding the policies or business practices of any separate entities and encourage you to familiarize yourself with and consult their privacy policies and terms of use.
Grinner’s Food Systems Ltd engages other entities for analytics services. These entities may use cookies and other tracking technologies to analyze your usage of our Web Sites and Applications. In addition, we engage other entities to serve advertisements on the Web Sites and Applications and/or on other services. These entities may use cookies and other tracking technologies to collect and share information with us about your visits to this and other services in order to provide advertisements about goods and services likely to be of greater interest to you, measure and research the effectiveness of our advertisements, track page usage and paths followed during visits through our Web Sites and Applications, help us serve relevant internet banner advertisements on our Web Sites and Applications and on other services, and track use of our internet banner advertisements and other links from our business partners’ services to our Web Sites and Applications. Grinner’s Food Systems Ltd may use the information collected on its Web Sites and Applications for online behavioral advertising purposes including retargeting and to customize ads to you when you visit other services.
Grinner’s Food Systems Ltd also engages service providers who use cookies to permit us and them to learn about which ads you see and click when you visit the Web Sites, Applications, and affiliated sites. These cookies may allow for attribution tracking, which estimates which advertising or marketing source brought someone to the Websites or Applications, or determines which marketing source led to actions like a visit or a purchase. These technologies allow our service providers to recognize your mobile device or network device each time you visit the Web Sites or Applications or other web sites and mobile applications based on data like a cookie, your IP address, or device ID, but do not allow access to other personal information from Grinner’s Food Systems Ltd. The information obtained by these service providers is pseudonymized and never re-identified.
We also use audience matching services to reach people (or people similar to people) who have visited our Web Sites, Applications, or are identified in one or more of our databases (“Matched Ads”). This is done by us uploading a customer list to a technology service or programmatically by incorporating technologies such as pixels, SDKs, or APIs from a technology service into our own Web Sites or Applications, and the technology service matching common factors between our data and their data. For instance, we incorporate the Facebook pixel on our Web Sites and may share your email address with Facebook as part of our use of Facebook Custom Audiences. Some technology services, such as LiveRamp, may provide us with their own data, which is then uploaded into another technology service for matching common factors between those datasets.
As indicated above, the entities providing these services may act as our service providers, or in certain contexts, independently decide how to process your information. Information collected by these services may be transmitted to and stored on servers in the United States or elsewhere. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.
For further information on the types of tracking technologies we use and your rights and choices regarding analytics, interest-based advertising, and Matched Ads, please see the sections entitled “Information Collected Automatically” above and “Your Rights and Choices” below.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.
You can review and change certain of your personal information by logging into the Web Sites or Applications and visiting your account profile page.
If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also contact us in writing using the contact information provided below to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation.
If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Manager at the contact details provided below.
Where you have provided your consent to the collection, use, disclosure, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at the contact information provided below. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
Most web browsers (such as Microsoft Internet Explorer, Google Chrome, Firefox and Apple Safari) accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
The location data collected through an app depends on your device settings and app permissions. You can exercise choice over the location data collected through our apps by (i) for GPS data, disabling location in your device settings or disabling location permissions to that app; (ii) for Bluetooth data, disabling Bluetooth and any Bluetooth scanning option in your device settings; or (iii) for WiFi data, disabling WiFi and any WiFi scanning option in your device settings. You can stop collection of all location data via an Application by uninstalling the Application.
Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and application operators should do with regard to these signals.
Accordingly, unless and until the law is interpreted to require us to do so, Grinner’s Food Systems Ltd does not respond to “Do Not Track” signals or other mechanisms. For more information on “Do Not Track,” visit http://www.allaboutdnt.com.
If you disable cookies or other device tracking features, however, you may not be able to use certain functions of the Web Sites or Applications.
You may exercise choices regarding the use of cookies for analytics services as follows:
You may also exercise choice regarding the receipt of interest-based advertising. Some of the advertisers and technology companies that perform advertising-related services for us and our partners may be members of the Network Advertising Initiative (“NAI”). Click here to visit the Network Advertising Initiative site. Some of these companies may also participate in the Digital Advertising Alliance of Canada (“DAAC”) Self-Regulatory Program for Online Behavioral Advertising. To learn more about the DAAC and your opt out options for their members, please visit https://youradchoices.ca/en/tools.In addition, some of the advertisers that perform advertising-related services for us and our partners may offer their own opt out choice:
Please be aware that, even if you are able to opt out of certain kinds of interest-based advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain interest-based advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks).
To opt out of us using your data for Matched Ads, please contact us as set forth in the “Contact Us” section below and specify that you wish to opt out of matched ads. We will request that the applicable technology company not serve you matched ads based on information we provide to it. Alternatively, you may directly contact the applicable technology service to opt out.
You may also limit our use of information collected from or about your mobile device for purposes of serving targeted ads to you by going to your device settings and selecting “Limit Ad Tracking” (for iOS devices) or “Opt out of Interest-Based Ads” (for Android devices).
Please note that if you opt out using any of these methods, the opt out will only apply to the specific browser or device from which you opt out. Grinner’s Food Systems Ltd is not responsible for effectiveness of, or compliance with, any other parties’ opt out options or programs or the accuracy of their statements regarding their programs.
In order to provide service to you, we may send you communications related to your transactions, security or the administration of the Web Sites or Applications. From time to time, Grinner’s Food Systems Ltd may also send you other messages or updates about our Web Sites, Applications, Grinner’s Food Systems Ltd, or our Promotions and other activities (subject to your ongoing consent). If you do not wish to receive promotional communications from Grinner’s Food Systems Ltd, you can opt out at any time by following the instructions provided in those communications or by contacting us as set forth in the section entitled “Contact Us” below. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account, servicing, or our ongoing business relations.
Our Web Sites and Applications are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Web Site or Applications. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Web Sites or Applications, or on or through any of its features, and do not make any purchases through the Web Sites or Applications, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us using the contact information provided below.
The security of your personal information is very important to us. Grinner’s Food Systems Ltd uses physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Grinner’s Food Systems Ltd restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. We store all information you provide to us behind firewalls on our secure servers. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Web Sites or Applications, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Web Sites or Applications. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Web Sites or Applications.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize or de-identify your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Web Sites’ home page and in the Applications. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Web Sites’ home page and in the Applications.
We include the date the privacy policy was last revised at the top of the page. You are responsible for periodically visiting our Web Sites and this privacy policy to check for any changes.
Our Privacy Officer at Grinner’s is Rob Salsman r.salsman[at]grinners.ca or phone 902.893.4141 ext 334.
This policy was last updated Sept, 2022.
